Proactive or reactive: Which approach are you using for Quality Management?


The organization's proactive and reactive procedures, workflows, and functions are necessary to create a culture of quality. The optimum strategy to achieve quality, however, has never been universally agreed upon.

Most organizations are outfitted with sophisticated quality management systems. However, only a small percentage of them are aiming for perfection, while the majority are still battling to handle their quality problems effectively. What separates them is how they are approaching the situation - some take forward-thinking, proactive strategic quality management approach, while others rely on a reactive approach.

The reactive approach only addresses problems as they arise, without making adequate plans for how, what, when, or to whom to report them. Planning ahead involves taking into account prospective issues that, should they arise, could disrupt the sequential order of system processes. This is a proactive approach involving anticipating potential hazards, taking the necessary precautions, and preparing for them.

Most businesses are converting to the latest version of Quality Management Software (QMS), which has powerful features and capabilities to support a proactive environment.

Although it is true that not every issue can be planned for in advance, planning for probable issues will help you save time, money, and effort. Thus, being proactive is a better strategy for winning the quality management race.

Being precise and on time is crucial, particularly when it comes to alerting the concerned teams to potential issues so that proactive management can be implemented.

By choosing expert QMS software, you can address the issue of accuracy and timeliness by scheduling alerts, notifications, and follow-ups in advance so that you don't miss any crucial deadlines.

How does being proactive in your quality control process help?

Collaboration & Communication Between Production and Pre-Production Teams

A collaborative platform should be available to enable easier communication between your production and pre-production teams. The groups will be able to recognize the risks and potential issues before the start of production once they are all on the same page. As a result, their success rate in preventing problems will increase.

Advanced Analytics

Effective strategies based on the information gathered by next-generation analytics are the foundation of proactive management. Organisations can assess many "What If" scenarios and conduct thorough analyses to find any potential irregularities with its assistance. Lacking such sophisticated data, the company finds it challenging to see issues early and address them before they become more serious.

Keeping Track of Changes

Companies encounter performance challenges as a result of modifications to usage patterns, application features, documentation, new technological infrastructure, and service delivery models. Because of poor planning, strategy, and execution, they frequently encounter pushback from their own staff. Change management is, therefore, a very important process that must be handled carefully sto have a successful proactive approach.

Being proactive is not, however, always the best course of action when dealing with quality problems. Sometimes you will be forced to choose a reactive strategy for the situation, even if there is only a slight delay. In some cases, it might cause disruptions and delays in additional procedures as well, delaying the release of the product in the long run.

The goal should always remain to incorporate an optimized approach that works best for your organization. Quality 360 is a streamlined, all-digital method that permits tracking, approvals, recording, inspections, and all other quality-related interactions. The solution enables you to manage your quality audits and inspections without spending any time on paperwork.

Click here to know more about Quality 360 and how it can help you achieve optimised quality management.